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A TOUR OF THE DATABANK CUSTOMER PORTAL

The DataBank Customer Portal gives you and your team real-time analytics into performance, security, compliance, tickets, devices and more.

Key functionalities:

  • Review environment
  • Support tickets
  • Compliance
  • Security
  • Billing
  • User management
  • Data center physical access
  • Network visualization and performance

Designed to empower every customer, the portal takes standard MSP features and functionality to a new, self-service level.

EXECUTIVE DASHBOARD

From the home screen, you can easily view the activities over the past 30 days:

  • Number of opened tickets
  • Firewall connections
  • Currently open tickets
  • Last 5 IPS/IDS events
  • Load balancer
  • IPS/IDS geo map
  • Your dedicated account team

[popup_trigger id=”1061″ tag=”a”]Click here to view a screenshot.[/popup_trigger]

MANAGED SYSTEMS

On the managed systems page, you’ll find all of your managed assets, organized by type:

  • Server
  • Firewall
  • Storage

View server details by simply selecting a device, including performance stats, public IP addresses, alarm history, and more.

[popup_trigger id=”1063″ tag=”a”]Click here to view a screenshot.[/popup_trigger]

SUPPORT TICKETS

Creating support tickets is easy.

  1. [popup_trigger id=”1065″ tag=”a”]From the home screen[/popup_trigger]
  2. [popup_trigger id=”1067″ tag=”a”]Under the support menu[/popup_trigger]

Customers can specify contacts and even add external recipients.

These are just a few key features of the customer portal.

Did we mention it also allows you to manage…

COMPLIANCE

SECURITY

BILLING

A SPECIALLY DESIGNED, IN-HOUSE MANAGED CUSTOMER PORTAL—NEVER OFF THE SHELF.

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