A TOUR OF THE DATABANK CUSTOMER PORTAL
The DataBank Customer Portal gives you and your team real-time analytics into performance, security, compliance, tickets, devices and more.
Key functionalities:
- Review environment
- Support tickets
- Compliance
- Security
- Billing
- User management
- Data center physical access
- Network visualization and performance
Designed to empower every customer, the portal takes standard MSP features and functionality to a new, self-service level.
EXECUTIVE DASHBOARD
From the home screen, you can easily view the activities over the past 30 days:
- Number of opened tickets
- Firewall connections
- Currently open tickets
- Last 5 IPS/IDS events
- Load balancer
- IPS/IDS geo map
- Your dedicated account team
[popup_trigger id=”1061″ tag=”a”]Click here to view a screenshot.[/popup_trigger]
MANAGED SYSTEMS
On the managed systems page, you’ll find all of your managed assets, organized by type:
- Server
- Firewall
- Storage
View server details by simply selecting a device, including performance stats, public IP addresses, alarm history, and more.
[popup_trigger id=”1063″ tag=”a”]Click here to view a screenshot.[/popup_trigger]
SUPPORT TICKETS
Creating support tickets is easy.
- [popup_trigger id=”1065″ tag=”a”]From the home screen[/popup_trigger]
- [popup_trigger id=”1067″ tag=”a”]Under the support menu[/popup_trigger]
Customers can specify contacts and even add external recipients.
These are just a few key features of the customer portal.
Did we mention it also allows you to manage…
